PHP Support Tickets

Linux web hosting with Free Customer Relationship 

What is PHP Support Ticket?

A web-based customer relationship and support solution, PHP Support Ticket allows you to manage customer queries through a ticketing system. PHP Support Tickets features self-registering, emailing to admin, attachments and is a simple Support Tickets system. Written in PHP with MySQL as the database, PHP Support Ticket requires these on your server to get operated.

Features of PHP Support Ticket

Core Features:
  • Easy web based install script.
  • 3 level users – admin, moderators and clients.
  • Admin can post answers to any ticket.
  • Moderators can be assigned to a specific department.
  • All 3 types of users can post tickets to any department.
  • Clients can post answers to their tickets only.
  • Moderators can only see their tickets and tickets within their department.
  • All tickets and answers can include 1 file attachment.
  • Refresh button never creates duplicates of tickets or answers.
  • Clients can self-register from the login screen.
  • Pagination used on all pages.
  • Database abstraction layer used and included with the distribution.

Email Features:
  • Email notifications can be switched on and off by Admin users.
  • Email notifications of new answers include a thread of all previous answers.
  • Email notifications include: new tickets, answers, users and changes in ticket status.
  • SMTP, Sendmail and PHP’s Mail() functions are supported.
  • Emails are all plain text.

Admin Features:
  • Admins can create, edit and delete departments.
  • Admins can create new user accounts of all 3 types.

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