What is PerlDesk?

A scalable, flexible and robust help desk and email software, perldesk empowers thousands of individuals, companies and organizations around the world. PerlDesk makes it easy for you to manage your incoming emails, web contact submissions and provide automated support solutions.

PerlDesk is browser based software that provides your customer with support portal including Troubleshooters, Knowledgebase, Downloads and a support submission system. PerlDesk assigns each email request with a unique tracking number for your staff to respond to online, allowing better organization for your staff and customers.

Key Features of PerlDesk:

• Email ticket system.
• Web based help desk.
• Manage downloads.
• Full threaded ticket history.
• Knowledge base system.
• Graphical reporting.
• User login area.
• Fully customizable layout.
• Create departments.

The Benefits

For the customer

Allowing your customers to submit support requests, search articles/FAQs, PerlDesk offers a fully featured support portal. From the browser interface they can track their requests, respond and manage their communications easily.

For your staff

PerlDesk tracks each request through a unique identifier with a status, priority and many customizable options allowing your staff to review outstanding requests both assigned to them, their department or the organization on the whole as they can easily login to PerlDesk.

For management

You can keep a track at the functioning of your support team with PerlDesk, which offers reporting on the volume of requests, who is responding to which departments your customers are logging requests to. This reporting allows you to have a real time overview of the effectiveness of your customer communications.

 

John Edwards, johnedwardsartist.com