A widely-used open source support ticket system, osTicket is a plain and simple lightweight feature packed support ticket tool developed using PHP scripting language. osTicket seamlessly integrates all inquiries created via email and web-based form with a simple web interface. An attractive alternative to higher-cost and more complex customer support systems; simple, lightweight and easy to setup and use, osTicket is completely free. osTicket makes it possible for your clients to view ticket status and history online and also makes easy to manage, organize and archive all your support requests.

osTicket launched its latest version 1.6 RC1 lately with some more basic improved features. Some of them would include the following –

• Access control level for staff.
• Improved staff/admin control panel.
• Ability to assign tickets to staff.
• Local and remote email piping support.
• Ticket auto-locking and aging.
• Canned replies/responses.
• Decoupled client-staff interfaces.
• Fast, better and secure code.

Alok Markan, AlokInternational.in