Current Feature Set of Help Center Live:

• Very fast. HCL tends to be faster then many other Live Help systems due to it's "slim and trim" philosophy.
• CoBrowse/Co-Forms allows you to see what the user is doing, while they are doing it.
• Unlimited Departments
• Remote operation, no need for multiple scripts for multiple sites
• Unlimited Operators
• Hot Pages alert you to traffic in particular areas of your website.
• Themeable using the Smarty template system.
• Visitor Statistics
• Transcripts let you monitor operator performance
• Referrer Statistics
• Module System allows virtually limitless expansion capabilities.

Upcoming Feature Set of Help Center Live version 3.0.0:

• New plug-in system allowing the override of internal HCL functionality and also allows system to upgrade only what is needed.
• More slim and trim.
• Systems could be self upgradeable with the newer versions of HCL.
• Much simpler installation.
• A more flexible module system.
• A module system allowing integration with nearly any other product.
• New hclAPP allowing both the core features and module features.