Help Center Live

Linux web hosting with Free Customer Relationship

Current Feature Set of Help Center Live:

  • Very fast. HCL tends to be faster then many other Live Help systems due to it's "slim and trim" philosophy.
  • CoBrowse/Co-Forms allows you to see what the user is doing, while they are doing it.
  • Unlimited Departments
  • Remote operation, no need for multiple scripts for multiple sites
  • Unlimited Operators
  • Hot Pages alert you to traffic in particular areas of your website.
  • Themeable using the Smarty template system.
  • Visitor Statistics
  • Transcripts let you monitor operator performance
  • Referrer Statistics
  • Module System allows virtually limitless expansion capabilities.

Upcoming Feature Set of Help Center Live version 3.0.0:

  • New plug-in system allowing the override of internal HCL functionality and also allows system to upgrade only what is needed.
  • More slim and trim.
  • Systems could be self upgradeable with the newer versions of HCL.
  • Much simpler installation.
  • A more flexible module system.
  • A module system allowing integration with nearly any other product.
  • New hclAPP allowing both the core features and module features.
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