Q1. I got your welcome email but I can't access my control panel.
Q2. I have lost my welcome mail. How do I get it mailed to me again?
Q3. How can I retrieve a lost password?
Q4. Can I change my CPanel password?
Q5. Can I reset my WHM password?


If you are using your domain name to access your hosting control panel, then you must ensure that your domain name is pointing to our servers. Once your domain is pointing to our servers, you will be able to log-in to your hosting account by following these steps: to have your Welcome Mail sent again. If you are using your domain name to access your hosting control panel, then you must ensure that your domain name is pointing to our servers. Once your domain is pointing to our servers, you will be able to log-in to your hosting account by following these steps:

1. Open Internet Explorer or any other Internet Browser
2. Go to address bar
3. Type: www.yourdomainname.com:2082
4. It will ask for username and password
5. For username, enter username provided in your welcome mail
6. Enter your password
7. This will then open a screen giving certificate information
8. Click Yes to proceed
9. Your control panel will open to have your Welcome Mail sent again.

Q3. How can I retrieve a lost password?
A. Contact Support to have your password reset.

Q4. Can I change my CPanel password?
A. Yes, you can do so using the Change Password option available in the cpanel.

Q5. Can I reset my WHM password?
A. Sure you can modify your WHM password. All you need to do is login to WHM. Choose password modification from "Account Functions". Select your base account (domain) for which you booked the reseller account and change its password.

C.H. Ting, Jinhwa